Frequently Asked Questions
Everything you need to know about shopping with PinkCherry Canada
What are your shipping rates and delivery times within Canada?
We offer flat-rate shipping across Canada with free standard shipping on orders over $100. Delivery usually takes 3 to 7 business days depending on your province.
How do I determine the right size for me?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as sizing can vary between different fashion collections.
What is your return policy for fashion items?
We accept returns on unworn items with original tags attached within 30 days of purchase. Please note that for hygienic reasons, certain items like intimates and earrings are final sale.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital options like PayPal, Apple Pay, and Google Pay.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your package's progress.
Are the colors of the products accurate to the photos?
We strive to display our products as accurately as possible. However, due to different monitor settings and lighting conditions, slight color variations may occur.